Frequently asked questions

I lost my license key. Where do I find it?

Sign in at account.flywrite.app — your key is right on the License page you land on. Owners can also see every seat's key on the Seats & Team page.

How do I change my account email?

Edit your email in Profile → My details. Confirm using the link sent to your current inbox; we do not verify the new mailbox. The link expires in 20 minutes and requires a signed-in confirmation. See the steps to change your email.

The change updates your Flywrite sign-in and shared email delivery, without changing your licenses or email preferences. If you also receive Builder Methods email at the same address, that delivery moves too, but your Builder Methods sign-in stays unchanged. An address already in use cannot be merged automatically. If you cannot access your current inbox or the change fails, contact support.

I got a new computer. How do I move Flywrite over?

Deactivate the old device from your License page, then install Flywrite on the new computer and activate with the same license key. Note each device can be deactivated once per 30 days — details in Licenses & devices.

What happens to my files if I cancel auto-renewal?

They're yours forever. Flywrite documents are plain markdown files on your disk. Once your subscription ends, the app switches to read-only mode — you can still view and export everything, and any editor can open the files. Renewing instantly restores editing in Flywrite.

A team member left. What do I do with their seat?

Remove them from your account on the Seats & Team page. Their seat returns to your pool automatically, ready to assign to someone else.

How do I get help?

If you're signed in with a valid license, use the support form in your account. Otherwise, email [email protected].